Henco Machinery do after-sales service in the front of the industry, to solve customers’ worries

As the manager of the enterprise, Mr. Li Wenting, general manager of Jinan Henco Machinery Co., Ltd. has his own way of business operation: heart service, hand in hand with the future! The after-sales service as an important work of the enterprise to do, and to do the industry extreme!

Since its establishment in 2015, Jinan Henco Machinery Co., LTD., after 7 years of exploration and development, on the basis of adhering to the quality of products, at the same time, invested a lot of manpower and material resources in after-sales service, established and improved the scientific after-sales service system, won the good reputation of the majority of consumers, become a conscience enterprise trusted by customers.

Scientific after-sales service system.

The scientific service system of Henco machinery greatly reduces the service time and service time of product parts and spare parts, and fully ensures the normal use of customer equipment. At the same time, Henco machinery has advanced computerized after-sales service system to achieve online after-sales service management, and effectively shorten the after-sales service processing cycle.

2. Multi-channel after-sales service.

Multi-channel after-sales service, to provide our customers with more quality and convenient service.

√ On-site inspection by professional engineers

√ Regular telephone return visits

√ one-to-one customer service after-sales guidance

√ 400-808-1770 national customer service phone

√ wechat public number online customer service

3. Standardized after-sales service system

Henco machinery has developed standardized after-sales management to make after-sales more transparent and more secure. At the same time, we also regularly carry out technical training for after-sales service personnel to provide customers with more intimate and reassuring service, and strive to fully protect the rights and interests of customers.

The development of enterprises, perfect after-sales service is the key. In the future, Henco Machinery will continue to adhere to the commitment of not forgetting the original intention and taking the user as the center, providing customers with more professional and thoughtful after-sales service, and constantly improving the service system, so that customers can get perfect and thoughtful after-sales service experience, so that you can buy with confidence and use with peace of mind.